Return & Refund Policy

Effective date: September 7, 2026

This Return & Refund Policy applies to all orders placed on kapplarelar.com. Your statutory rights as a consumer are not affected by this policy - where the policy and mandatory consumer law differ, the law prevails.

1. 14-Day Right of Withdrawal (EU/EEA/UK Consumers)

If you are a consumer with residence in the EU, EEA or UK, you have the right to withdraw from this contract within 14 calendar days from the day you (or a third party named by you) receive the goods, without giving any reason.

To exercise the right of withdrawal, inform us of your decision by e-mail to [email protected] (state your order number and, optionally, the reason). We will confirm receipt and send return instructions within 2 business days.

Effects of withdrawal: if you withdraw, we refund all payments received for the goods, including standard outbound shipping costs, without undue delay and no later than 14 days after we receive the returned goods or you provide evidence of return. We refund via the original payment method.

To be refunded in full, items should be returned unused, unwashed and with original tags attached. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods. You bear the direct cost of returning the goods; where the entire order is withdrawn and standard shipping was paid, we refund the standard outbound shipping cost.

2. Return Window for All Customers

Beyond the statutory withdrawal right, we voluntarily accept returns within 14 days of delivery for customers worldwide, provided items are unworn, unwashed, undamaged and have original tags and packaging attached.

3. Non-Returnable Items

• Items worn, washed, altered or damaged after delivery (unless defective).
• Items without original tags or packaging.
• Items explicitly marked "final sale" on the product page.

4. Defective or Wrong Items

If an item arrives defective, damaged or different from what you ordered, contact us within 7 days of delivery with your order number and photos. We cover all return shipping costs and offer a free replacement or a full refund - regardless of any general non-returnability.

5. How to Return

1. E-mail [email protected] with your order number, product name and reason.
2. We reply within 2 business days with the return address and instructions. Please do not ship items back before receiving our instructions - this helps us route your parcel correctly.
3. Pack the items securely and ship them to the address provided.

6. Inspection and Refund Timing

We inspect returned items within 3-5 business days of receipt. Approved refunds are issued within 3-7 business days via the original payment method. Original outbound shipping fees are non-refundable for change-of-mind returns (unless the whole order is withdrawn under section 1).

7. Exchanges

For a different size or colour, place a new order and return the original item as described above - this is the fastest way to get your preferred variant.

Questions? Contact us any time at [email protected] or +852 54662522 (Mon-Sat 9:00-18:00 (GMT+8)).